Shipping and Returns

Shipping Domestic & International

  • Original works of art are shipped and packaged via Australia Post.

  • It is always my intention to get orders to you as quickly as possible, however please allow 14-21 business days from the date of your order to your delivery date. International shipping will vary depending on your location.

  • Once your order is shipped we will email you your tracking number. 

  • Please include your phone number with your order so that if necessary, the carrier can contact you. 

  • International Orders Please note.... you may incur duties, taxes and other charges upon your order arriving into the destination country. These charges vary depending on the destination. Please make sure you check with the relevant customs so you are aware of any charges that may be applied to your order. Natalie Briney Artist does not add these charges to your order and is not liable to pay them. They are applied by the government of the country you are importing the art in to. these are some examples of fees you may be charged by customs for importing an item:- GST, Levies, Duties, Storage Entry Inspection, Administration.
Damage During Shipping
All possible care is taken to get your purchase to you. Paintings have the face covered and protected with cardboard, bubble-wrapped and custom boxed in hard cardboard or timber, depending on destination with tracking and insurance. In the unlikely event that your order is damaged during shipping you will receive a full refund or replacement if you provide all of the original packaging for the shipper's inspection.

  • Please note, there are no exceptions to this policy.  

Returns or exchanges of original works of art are welcome if they are:
  • Returned within 14 days from the date of delivery.
  • Arrive in the same exact condition as when they left.
  • Include all original packaging.
  • If originals arrive after 14 days from the date of delivery, you will not be eligible for a credit and you must pay for shipping back to the original delivery address.
  • Please note, there are no exceptions to this policy.